FAQ

Ready To Ship vs made to order?

Ready To Ship are in stock items that a readyli avalaible for purchase imnediatly. In stock items will be shipped within 3 business days. However, most of our pieces are made to order.

Made To Order item's normal production time is between 2-8 weeks depending on the intricacy of the piece. Once your piece is complete and it ships, we will email you tracking information.

Due to COVID we kindly ask you to please allow extra time as we might be experiencing some delays. Please rest assured that our Customer Service Team is doing its best to have your order ready.

Will I be charged tax?

To find out if you will be charged tax in your state, please enter your shipping address at checkout.

How do i enter a promotional code?

At checkout, you will be able to enter your promo code.

Why is my promo code not working?

Here are a few reasons why your promo code may not be working.

1. It may have expired.

2. The piece you are trying to purchase is excluded from the sale.

3. Promo codes are not valid on Site Exclusive pieces.

Can I use multiple promo codes in one order?

At check out you may only enter one promo code per order. If you have multiple promo codes, please enter the one you prefer to use.

Can i cancel my order?

Once an order has been placed we are unable to cancel it.

If you need to make a change to your shipping address before your order is fulfilled you may do so by emailing us at info@kellybellodesign.com.

Can i change my order after it has been placed?

Please make sure you check your order and everything looks good before placing your order as we are unable to make any changes to an order once it has been made.

What does final sale mean?

All made-to-order, personalized, engraved, and custom sized items are final sale and cannot be exchanged or returned for store credit.

All accessories, gift cards and non-jewelry items are final sale.

We offer exchanges or store credit within 5 days of delivery of purchase.

To be eligible for an exchange, your item must be unused, unaltered and in the same condition that you received it. It must also be in the original packaging.

If you have any questions, please email us at info@kellybellodesign.com or call us at 718.301.8654 and our Customer Service team would be happy to assist you!

Do you offer gift wrapping?

All of our orders come in a gift-ready box! If you wish to include a gift note, please enter your message at checkout and we'll be happy to include it.

Does my store credit expire?

Yes, all unused store credit will expire after five years.

When will my order ship?

In stock items will be shipped within 3 business days. However, most of our pieces are made to order. Normal production time is between 2-8 weeks depending on the intricacy of the piece. Once your piece is complete and it ships, we will email you tracking information.

The shipping method time table that you select will begin once your order has been produced and is ready to ship.

Please fill out the form below if you have any questions or concerns.

Do i have to sign for delivery?

All orders over $400 require a signature upon delivery.

Signature can be waived at customers responsibility.

READY TO SHIP VS MADE TO ORDER?

Ready To Ship are in stock items that a readyli avalaible for purchase imnediatly. In stock items will be shipped within 3 business days. However, most of our pieces are made to order.

Made To Order item's normal production time is between 2-8 weeks depending on the intricacy of the piece. Once your piece is complete and it ships, we will email you tracking information.

Due to COVID we kindly ask you to please allow extra time as we might be experiencing some delays. Please rest assured that our Customer Service Team is doing its best to have your order ready.

What does rush mean?

Rush is an option you can add to speed up your order's production time.

You can request to have your order Rush at checkout. If it's not possible, we will notify you.

We can also Rush an order after an order has been placed.

Please email us if you have any questions.

Is shipping insured?

We offer Route Package protection at checkout.

What is Route Package Protection?

Route is a package protection that can be added at checkout and rest assured you’ll be covered in case your order gets lost, damaged, or stolen in transit.

If something went wrong with your protected order, you can report an issue by filing a claim here.

International orders

Please note that the following terms and conditions apply to all international orders:

The order recipient is the importer of record and must comply with all laws, regulations and restrictions of the destination country.

Prices and shipping fees do not include brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and other fees that may be levied by the destination country, all of which are the responsibility of the purchaser.

Kelly Bello Design is not responsible for brokerage fees, import and customs duties, Value Added Taxes (“VAT”), tariffs, and any other associated fees.

Kelly Bello Design is not responsible for delayed delivery of packages due to customs or weather related issues when shipping internationally.

All costs incurred on a refused delivery because of high custom or brokerage fees, duties, taxes or restrictions imposed by the country of destination are the responsibility of the purchaser.

If you opt on refusing delivery of your order, and the package is send back to us and you opt for not re-shipping your order, there will be a 20% restock fee.

Due to the custom nature of our products, we require between 2-8 weeks to produce your order. 

The shipping method time table that you select will begin once your order has been produced and is ready to ship.

What's KBDs return policy?

Effective April 1st, 2022

We offer exchanges or store credit within 5 days of delivery of purchase.

To be eligible for an exchange, your item must be unused, unaltered and in the same condition that you received it. It must also be in the original packaging.

All made-to-order, personalized, engraved, and custom sized items are final sale and cannot be exchanged or returned for store credit.

All accessories, gift cards and non-jewelry items are final sale.

Kelly Bello Design reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or misused.

We do not cover shipping for exchanges.

To request an exchange or require a repair please contact us through the form below.

Please note that the customer is responsible for the repair and two-way shipping.

Repairs are reviewed on a case-by-case basis. Allow 2-3 weeks for all repairs. Rush repairs are not accepted.

For our full Return + Exchange policy check here.

What is KBD's Return Policy?

Effective April 1st, 2022

We offer exchanges or store credit within 5 days of delivery on eligible purchases.

To be eligible for an exchange, your item must be unused, unaltered and in the same condition that you received it. It must also be in the original packaging.

All made-to-order, personalized, engraved, and custom sized items are final sale and cannot be exchanged or returned for store credit.

Due to all the variations in ring sizes, ring resizes are treated as a repair.

Should you wish to exchange a ring, there will be a 20% restocking fee.

All accessories, gift cards and non-jewelry items are final sale.

Kelly Bello Design reserve the right to refuse any exchange if we believe the items purchased are intentionally damaged or misused.

We do not cover shipping for exchanges.

What does final sale mean?

All made-to-order, personalized, engraved, and custom sized items are final sale and cannot be exchanged or returned for store credit.

All accessories, gift cards and non-jewelry items are final sale.

We offer exchanges or store credit within 5 days of delivery of purchase.

To be eligible for an exchange, your item must be unused, unaltered and in the same condition that you received it. It must also be in the original packaging.

If you have any questions, please email us at info@kellybellodesign.com or call us at 718.301.8654 and our Customer Service team would be happy to assist you!

Jewelry Care Tips

To extend the life of your jewelry and keep them in optimal condition please follow the following care instructions: 

- Take off your jewelry before your daily rituals such as: showering, lotion, perfume, etc.

- Leave your jewelry at home before engaging in strenuous activities.

- Keep your jewelry away from chemicals such as perfume, hair spray, cosmetics and lotion.

- Exposure to makeup, oil, and dyes can diminish the sparkle of your jewelry.

- Before bedtime, lay your jewelry out flat.

- For necklaces, please clasp the necklace when removing it to assure the chain does not tangle or knot.

How to clean your jewelry

To clean your KBD jewelry, use our Essential Foaming Jewelry Cleaner. Our Essential Foaming Jewelry Cleaner is the perfect solution to help keep clean all of your KBD pieces. It is safe to use on diamonds, all metals, and gems including pearls and delicate stones such as opals, turquoises, and lapis.

Instructions:

Apply foam to jewelry. (Tip: Use the cap to hold the jewelry while cleaning.)

Allow soaking for 10-30 secondsWork into hard to reach places with the soft brush (included)

Rinse wellRepeat if necessary

*Always test a small area before doing a full cleaning.

Do's and don'ts

Kelly Bello Design fine jewelry is delicate and should be cared for accordingly. If you have a fine jewelry piece that contains a pearl, extra care should be taken. Pearls are precious jewels and should be treated accordingly.

Do not clean pearls with any chemicals, abrasives or solvents.

Remember to alway put on your jewels as a final touch.

When not in use, store in a safe place. Our Mini Essentials Case is the perfect way to keep all your KBD everyday pieces in one place. Perfect size to take with you on a short trip or just to keep in your everyday bag!

Kelly Bello Design is not responsible for the maintenance of your jewelry.

Should you require a repair, please fill out the contact form here.

Kelly Bello Design fine jewelry is delicate and should be cared for accordingly. If you have a fine jewelry piece that contains a pearl, extra care should be taken. Pearls are precious jewels and should be treated accordingly.

To clean your diamond jewelry, use a soft toothbrush and dish soap and gently scrub gold and diamonds. Do not clean pearls with any chemicals, abrasives or solvents. Remember to alway put on your jewels as a final touch. Kelly Bello is not responsible for the maintenance of your jewelry and does not polish purchased jewelry.

Should you require a repair, please fill out the contact form here.

KBD PIERCING EARRINGS

We’ve designed a special collection of 14k gold piercing earrings perfect for all parts of the ear. These pieces will add a little bit of extra sparkle to your look. Our piercing jewelry is solid gold with a flat back, so that your new piercings will look and feel their best!

Have questions about your new piercing? We’ve made a guide for everything you need to know!

WHAT YOU NEED TO KNOW BEFORE

Be sure to go to a liscenced professional piercer. Check reviews and their social media to be sure you’re a fan of their work. Piercing pain and healing time vary greatly fromperson to person. Generally, lobes hurt the least and can take about 6 to 10 weeks to heal. Cartilage piercings typicaly hurt much more and can take 3 to 18 months to heal.

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CLEANING INSTRUCTIONS

Clean your piercing until it is fully healed, which can take several months depending on your piercing. However everyone is different so your healing time may be different. Apply your piercer’s approved sterile saline to clean your new piercing at least twice daily in the morning and evening. Do this no more than twice a day. Many things can causeirritation including Moisture. Dry well afterward using a clean paper towel or using the cold setting on a hairdryer.

PIERCING AFTERCARE

Be careful not to aggravate your new piercing when washing and styling your hair, changing clothing, and sleeping on your fresh piercing.

Do not remove your jewelry during itshealing time as it will begin to close immediately.

Make sure all soaps or shampoos are clear of your ear when showering.

Expect build-up of dried matter on the piercing, usewarm water on a paper towel (or a warm, gentle shower setting) to reduce the matter.

We suggest avoiding wearing any type of hats.

Avoid swimming or sumberging your newpiercing in any pool of water during the healing process.

If you have any questions or concerns, Your piercer will be your best resource!

NEW PIERCING DO’S AND DON’TS

DO NOT touch your piercing.

DO NOT rotate, move, or Twist your jewelry

DO NOT sleep on your new piercing.

DO NOT clean your piercing with chemicals such as alcohol, Neosporin,or bactine As these products are not designed for piercings.

DO NOT pick or pull at the dried matter surrounding your piercing as it isattached to the healing tissue.

DO Rinse your piercing with your piercer’s approved saline.

DO Wash your hands thoroughly when cleaning your piercing.A piercing is an open wound, so dirty hands or fingernails can cause infection.

DO Use a travel pillow with your ear in the middle of the hole to avoid irritationwhile you sleep.

DO stay hydrated.

DO Schedule a checkup 4-8 weeks after your initial piercing date with your piercer.

DESIGN YOUR EAR

Not sure how the piercing earring will look? Check out our Design Your Own feature to style an ear before purchasing!

EAR PIERCING GUIDE

LOBE PIERCING

The lobe piercing is the most common. They are the soft, lower portion of the ear and are less painful than other options.

Pain Level: 2/10
Healing Time: 2-3 Months

TRAGUS PIERCING

The tragus piercing is the small bit cartilage at the front of your ear canal.

Pain Level: 6/10
Healing Time: 6-12 Months

CONCH PIERCING

The conch is located mid-way down your ear, and can be pierced in the inner or outer portion.

Pain Level: 8/10
Healing Time: 6-12 Months

HELIX PIERCING

A helix piercing is placed in the upper cartilage of your ear and is one of the least painful cartilage piercings.

Pain Level: 5/10
Healing Time: 6-9 Months

FORWARD HELIX PIERCING

The forward helix is the small outer rim toward the front of cartilage.

Pain Level: 6/10
Healing Time: 6-12 Months

ANTI-TRAGUS PIERCING

The anti-tragus is the cartilage slightly above your earlobe and across from the tragus.

Pain Level: 6/10
Healing Time: 9-12 Months

HAVE A QUESTION?

Have any more questions? Contact us for to schedule a styling appointment or for anything else we might be able to help with.

CALL US

(718) 301-8654

LET’S CHAT!

Simply use the chat icon at the bottom right of your screen.
Monday-Friday
9:00 AM - 5:00 PM EST

EMAIL

For order updates, general inquiries including appointments please contact:
info@kellybellodesign.com

Is there a warranty on my KBD jewelry?

Effective April 1st, 2022

We offer a 120 day limited product warranty in all KBD Jewelry purchased directly through us.

Please email us at orders@kellybellodesign.com for instructions on how to proceed with a repair.

What Does my product warranty cover?

Our warranty covers quality issues that arise from a manufacturing defect on the first 120 days from the day of purchase.

Such as broken chains and/or clasps, loose diamonds or color stones, and missing micro pave diamonds smaller than 0.05ct.

What's not covered by this warranty?

We do not provide warranties for theft, product loss, or loss of gemstones including pearls, birthstones, diamonds or other type of stone.

We do not cover issues that arise from normal wear and tear including but not limited to: misshapen rings, scratches, bends, dents, or cracked stones.

Resizes are treated as a repair and are not covered by our product warranty.

Under no circumstances Kelly Bello Design is responsible for repairs and/or alterations made by another jeweler. This will immediately void any/or all product warranty.

I need a repair, but my product warranty expired.

Should you require a repair after the 120 day warranty period, please email us at info@kellybellodesign.com with detailed images of the piece to initiate your repair request.

Repairs are reviewed on a case-by-case basis.

Allow two to four weeks for all repairs.

Please note that the customer is responsible for the repair and two-way shipping.

Rush repairs are not accepted.

Please note that our warranty applies only to customers purchasing directly from Kelly Bello Design.

How do i send back an item for a repair?

Please email us at info@kellybellodesign.com to initiate your repair request.

Our Product Warranty is only valid for US orders. At this time, international orders are not covered by our Product Warranty.

KBD does not repair jewelry purchased thought another retailer. If you purchased a piece through one of our wholesale partners we highly recommend reaching to them first. 

Privacy Policy

Last updated: September 06, 2015

Please read the Privacy Policy carefully before using the http://www.kellybellodesign.com website (the "Service") operated by Kelly Bello Design Inc. ("us", "we", or "our").

Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Service.

By accessing or using the Service you agree to be bound by these Terms. If you disagree with any part of the terms then you may not access the Service.

Orders

Orders may be placed online at www.kellybellodesign.com at any time.

If you wish to purchase any product or service made available through the Service ("Purchase"), you may be asked to supply certain information relevant to your Purchase including, without limitation, your credit card number, the expiration date of your credit card, your billing address, and your shipping information.

You represent and warrant that: (i) you have the legal right to use any credit card(s) or other payment method(s) in connection with any Purchase; and that (ii) the information you supply to us is true, correct and complete.

By submitting such information, you grant us the right to provide the information to third parties for purposes of facilitating the completion of Purchases.

We reserve the right to refuse or cancel your order at any time for certain reasons including but not limited to: product or service availability, errors in the description or price of the product or service, error in your order or other reasons.

We reserve the right to refuse or cancel your order if fraud or an unauthorized or illegal transaction is suspected.

All pieces are shown and processed in US Dollars.

Order Fulfillment

All Fine orders are custom cast and made to order in the US. All orders do not go into production without full advance payment by the customer. 

Fine orders take between 5-10 days to produce and ship. Should you need your order before then- you may be able to rush your order for an additional fee of $50. You can note your rush request in the comments section of the order and by selecting Rush as your form of shipping.

Orders placed during holidays or when there is a high volume of orders can take longer that the allotted time window. A sales representative will always notify the customer if this is the case. 

Sales Tax

Sales tax is applicable on all orders shipped within New York State. The rate fluctuates depending on the county the order is being shipped to.

Availability, errors and inaccuracies

We are constantly updating our offerings of products and services on the Service. The products or services available on our Service may be misprized, described inaccurately, or unavailable, and we may experience delays in updating information on the Service and in our advertising on other web sites.

We cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. We reserve the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice.

Contests, Sweepstakes and Promotions

Any contests, sweepstakes or other promotions (collectively, "Promotions") made available through the Service may be governed by rules that are separate from these Terms. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.

Accounts

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password, whether your password is with our Service or a third-party service.

You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.   

You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.

Intellectual Property

The Service and its original content, features and functionality are and will remain the exclusive property of Kelly Bello Design Inc and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries. Our trademarks and trade dress may not be used in connection with any product or service without the prior written consent of Kelly Bello Design Inc.

Links To Other Web Sites

Our Service may contain links to third-party web sites or services that are not owned or controlled by Kelly Bello Design Inc.

Kelly Bello Design Inc. has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that Kelly Bello Design Inc shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.

We strongly advise you to read the terms and conditions and privacy policies of any third-party web sites or services that you visit.

Termination

We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Upon termination, your right to use the Service will immediately cease. If you wish to terminate your account, you may simply discontinue using the Service. 

All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.

Indemnification

You agree to defend, indemnify and hold harmless Kelly Bello Design Inc and its licensee and licensors, and their employees, contractors, agents, officers and directors, from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney's fees), resulting from or arising out of a) your use and access of the Service, by you or any person using your account and password, or b) a breach of these Terms.

Limitation Of Liability

In no event shall Kelly Bello Design Inc, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Service; (ii) any conduct or content of any third party on the Service; (iii) any content obtained from the Service; and (iv) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

Disclaimer

Your use of the Service is at your sole risk. The Service is provided on an "AS IS" and "AS AVAILABLE" basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.

Kelly Bello Design Inc. its subsidiaries, affiliates, and its licensors do not warrant that a) the Service will function uninterrupted, secure or available at any particular time or location; b) any errors or defects will be corrected; c) the Service is free of viruses or other harmful components; or d) the results of using the Service will meet your requirements.

Exclusions

Some jurisdictions do not allow the exclusion of certain warranties or the exclusion or limitation of liability for consequential or incidental damages, so the limitations above may not apply to you. 

Governing Law

These Terms shall be governed and construed in accordance with the laws of New York, United States, without regard to its conflict of law provisions. 

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.

Changes

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.

Contact Us

If you have any questions about these Terms, please contact us.

Info@kellybellodesign.com

Size Guides

For instructions on how to find out what's your right size. Please print out the corresponding Jewelry Size Chart below.

Rings: If you are unsure of your ring size. You can purchase our Ring Sizer to size yourself at home. For more information, please download and print our Ring Size Guide.

Bracelets: To properly find out your wrist size, please download and print our Bracelet Size Guide.

Necklaces: Check out our Necklace Length Guide.

If you have further question, please contact our Customer Service team at info@kellybellodesign.com and we'll be happy to help!

Can rings be resized?

Due to all the variations in ring sizes, ring resizes are treated as a repair.

Should you wish to exchange a ring, there will be a 20% restocking fee.

Please note that eternity rings cannot be resized.

What if i don't know my ring size?

We strongly suggest you know your ring size before ordering.

As a KBD Rewards subscriber, you will receive a $10 credit towards a ring purchase when purchasing our Ring Sizer.

*Limit one per customer.

how do chain rings fit?

Because of the soft chain, our chain rings tend to be a bit tricky to put on. Please reference to this video to learn how to put on our chain rings.

We suggest you size up when ordering our chain rings.

How Do bracelets fit?

Chain bracelets should fit closer to the skin. Leaving just enough space to slide one finger under the bracelet. Too much space is not recommended. If it is too loose, it will keep rolling here and there on your arm.

The standard length for most of our bracelets is 6.5-7". If you wish a different length, you can let us know on the product page selections or at checkout.

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